Manager, Payment Operations

At Altra Federal Credit Union, we’re more than a financial institution – we’re a trusted partner committed to improving the financial lives of our members. With a focus on service, innovation, and community, we strive to create a workplace where our employees thrive, and our members feel supported at every step.

We are seeking an experienced Manager, Payment Operations to oversee and optimize our payment processing function, ensuring accuracy, compliance, and exceptional member service. This role is responsible for managing daily operations, leading a high-performing team, and implementing process improvements across ACH, wires, credit services, bill payments, and other payment channels.

Key Responsibilities

• Lead and manage the Payment Operations team throughout the employee lifecycle.
• Oversee the processing of ACH, wire transfers, bill payments, card settlements, and other payment types, ensuring timeliness, accuracy, and adherence to policies.
• Monitor operational metrics, identify trends, and implement improvements to enhance efficiency and reduce risk.
• Ensure compliance with all applicable regulations and internal controls.
• Serve as subject matter expert on payment processing systems, vendor relationships, and industry best practices.
• Collaborate with IT, Compliance, and other business units to ensure seamless payment operations.
• Support projects related to new payment technologies, product enhancements, and member experience improvements.
• Handle complex escalations and resolve payment-related issues with professionalism and urgency.

Job Requirements

• Bachelor’s degree in Business, Finance or related field, or equivalent work experience is required.
• 5+ years of experience in payment operations required.
• 7+ years of experience in the financial industry required.
• 2+ years in a leadership or management role is required.
• Strong knowledge of ACH, wire transfer, card processing, and emerging payment technologies.
• Understanding of credit union or banking regulatory requirements.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency with payment processing platforms and core banking systems.
• Detail-oriented with strong analytical skills and a focus on operational efficiency.

Availability

• This position is 40-hours a week, Monday through Friday.
• Typical hours are 8:00 a.m. to 5:30 p.m. CST
• Will require some flexibility within these hours, as needed.

Work Environment

• The position will be located at Altra’s Operations Center in Onalaska, WI
• However, flexibility to work from home / remote opportunities will be considered for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.

Pay and Benefits

• Competitive annual salary.
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, paid holidays and your birthday off (paid)!
• Employee-only perks and discounts

Why work at Altra?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance, care coaches, membership discounts, and more!

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!