Website Altra Federal Credit Union

Helping you live your best life!

Do you want to make a difference in people’s lives and want to do so in a fun, supportive environment by joining the group of vibrant and fun personalities in the Member Contact Center? Do you like making a positive impact on others? Do you enjoy helping others find the answer that is right for them?

If so, the Member Contact Specialist role in the Member Contact Center may be a great fit for you!

This position will be based out of the Member Contact Center in either La Crosse, WI OR at Altra’s Operations Center in Onalaska, WI.

As a Member Contact Specialist at Altra, you will be responsible for efficiently handling telephone inquiries from current and potential members regarding products, services, transactions, and other information. Member Contact Specialists act as the virtual branch for many of our members locally and nationally, responding to inbound telephone, email, website, and live chat inquiries.

The ideal candidate will have a high school diploma or GED. Experience in customer service and sales, specifically in a Call Center/Contact Center, is preferred.

Candidates must be available to work between the hours of 7:30 a.m. – 6:00 p.m. on a rotating schedule Monday through Friday and occasional Saturdays may be required based on business needs.

At Altra, we invest in each other and work together to make a difference in the community and help people live their best life!

Altra is a Great Place to Work® certified organization; we support diversity in the workplace and an Equal Opportunity Employer.