Office Manager

Altra Federal Credit Union is a member-focused financial institution dedicated to providing excellent service and financial solutions to our community. We are seeking a motivated and experienced Office Manager for our Onalaska WI office, to oversee daily operations, support staff, and ensure outstanding member service.

The Office Manager is responsible for managing branch operations, supervising employees, and maintaining and efficient and member-friendly environment. The ideal candidate will have strong leadership skills, financial expertise, and a commitment to customer service.

Key Responsibilities:

• Oversee daily operations of the credit union office to ensure efficiency and compliance with policies.
• Manage Assistant Office Manager and Financial Service Representatives of the office.
• Supervise, train and support staff to provide excellent member service.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
• Coordinate with local service providers’ maintenance or repair activities as required.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Promote awareness of Altra through involvement in community organizations and volunteering.
• Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
• Assist members in all areas of member service and consumer lending.

Qualifications:

• Associate’s degree in a business-related field such as finance, accounting or marketing OR have equivalent (two years) experience.
• Minimum of three (3) years’ financial institution experience, including consumer lending and mortgage lending is required
• Minimum two (2) years supervisor experience OR have participated in Altra’s FBLA program (if a current employee) is preferred.
• Credit Union experience is preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of financial regulations, compliance requirements, and industry best practices.

Availability:

• This position is 40-hours a week, Monday through Friday. One opening shift per week from 7:00 a.m. to 4:00 p.m. is required.
• Office Manager will be part of the Saturday opening manager rotation, approximately once every seven weeks, from 7:30 a.m. to 12:15 p.m.
• Typical hours are 8:30 a.m. to 5:30 p.m. There may be some opening and closing shifts on a rotational basis required.
• Will require some flexibility within these hours, as needed.

Pay and Benefits:

• Competitive annual salary of $73,610+, and eligible for manager / office bonus
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k)
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!