Knowledge Management Intern

Altra Federal Credit Union is seeking a proactive and detail-oriented Knowledge Management Intern to join our team! This internship offers hands-on experience in organizing, managing, and optimizing company knowledge and resources. The intern will assist in developing documentation, maintaining knowledge databases, and improving information accessibility.

Key Responsibilities:

• Maintain the Site Content Library of the Online Training Manual.
• Foster creative thinking to generate new and fresh ideas for content and workflow improvements.
• Collaborate with subject-matter experts to ensure accurate coverage of specialized subjects.
• Analyze information necessary for developing or revising policy, procedure, and form documentation.
• Support ad-hoc projects related to knowledge management and organizational learning.
• Communicate weekly updates via the Policies/Procedures and Talent Development Blogs.
• Support the creation of eLearning quizzes for the Retail areas.

Qualifications & Skills:

• High school diploma, GED or HSED required.
• Currently pursuing a degree in Information Management, Business Management, Library Science, Human Resources, or a related field required. Degree could be from a technical college or university.
• 1+ year of office, financial institution, or customer service experience, preferred.
• Strong organizational and research skills.
• Excellent written and verbal communication skills.
• Ability to strategize, make decisions, work with diverse people and be able to troubleshoot.
• Proficient in O365 product suite and can work creatively, collaboratively, and independently.
• Ability to work independently and collaboratively in a fast-paced environment.

Learning Opportunities:

•  Gain real-world experience in business banking and financial services.
• Work closely with experienced professionals.
• Networking opportunities within the banking and finance industry.

Hours & Availability:

• Part-time temporary position; 25-29 hours per week, Monday through Friday.
• Hours and days based on the student’s schedule of availability, during school semesters.
• Up to 40-hours per week during the summer months and holiday breaks.

The internship can be three (3), six (6) or nine (9) months in length and could be extended for additional time beyond the listed timeframes with mutual consent from Altra and the student and depending on the workload needs, hours of availability of the student and the student’s status in school. This internship will take place at Altra’s Operations Center in Onalaska WI.

Pay and Benefits:

• Starting pay of $17.00 per hour.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Up to a 6% Employer-matched 401(k) + 3% employer contribution.
• Paid training opportunities.
• Employee-only perks and discounts.

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!