Website Altra Federal Credit Union

Helping you live your best life!

Are you looking for an opportunity to use your talents to make a positive difference in people’s lives?  How about a friendly, supportive environment where you can work with a team of fun and vibrant personalities?  If you love building relationships and helping people feel confident about their financial journeys, then the Member Contact Specialist at Altra Federal Credit Union is the perfect job for you!

Member Contact Specialists act as the virtual branch for many of our members locally and nationally. Driven by knowledge, efficiency, and high-value interactions, together we create a positive experience by embracing a “member-first” mindset.

Member Contact Specialists provide prompt member information, assistance, and correspondence in response to telephone inquiries. This includes, but is not limited to, follow up via email, fax and mail. Where necessary, they engage and coordinate the assistance of employees from other departments in providing prompt resolution of the member’s problems. Member Contact Specialists anticipate member’s financial needs and cross-sell Altra’s product and services to help our members live their best lives!

Candidates should possess excellent written and telephone communication skills to build rapport by responding to inbound telephone, email, website, and live chat inquiries. Multi-tasking using multiple computer programs is a must, while matching Altra’s full range of financial products & services to meet our member’s needs. Financial, call center, and customer service or sales experience is preferred but not required of our candidates as we will provide a supportive learning environment. Bilingual ability (Spanish or Hmong) is a plus.

Candidates must be available to work between the hours of 7:30 a.m. – 6:00 p.m. on a rotating schedule Monday through Friday and one to two Saturdays per quarter from 8:00 a.m. to Noon.

Starting at a competitive rate of $15.00/hour, this position is also eligible for an outstanding comprehensive benefits package that includes medical/dental/vision benefits, employer-matched 401(k), tuition assistance, paid time off, volunteer time off, professional development opportunities, and an award-winning wellness program, which includes an onsite fitness center!

At Altra, we invest in each other and work together to make a difference in the community and help people live their best life! Altra is a Great Place to Work® certified organization for the second year in a row and is ranked #24 on Forbes’ Best Small to Mid-Sized Financial Institutions! We support diversity in the workplace, and we are an Equal Opportunity Employer; bilingual abilities are a plus. Come join our team, it’s where YOU belong!

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